Rachel Thompson
Dedicated Client Partnerships
Associate Account Manager

Rachel Thompson

I wear many hats so our advisors can focus on what matters most—their clients.

8+ years in project management and administrative roles
Grand Rapids, MI

My Team at Nexus

The people who help me serve clients every day

Jason Bearup

Jason Bearup

Founder / CEO / Advisor

Ken Fortier

Ken Fortier

Founder / CRO / Advisor

My Story

I've always been someone who thrives on variety. Give me a complex project to organize, a problem to solve, or a dozen tasks to juggle—and I'm in my element.

Before Nexus, I worked in roles that taught me how to manage chaos and turn it into order. I learned that the best teams aren't built on everyone doing one thing—they're built on people who can step in wherever they're needed most.

When I joined Nexus, I found a team that values that same flexibility. Here, I get to be a project manager one day, an account associate the next, and whatever else the team needs. It's exactly the kind of role I was looking for.

What I love most is knowing that every task I handle—whether it's coordinating renewals, managing client communications, or keeping projects on track—frees up our advisors to focus entirely on their clients. That's what makes this work meaningful.

Why I Chose Nexus

I joined Nexus because I saw a team that actually walks the talk. They say they're different, and they mean it. The advisors here genuinely care about their clients, and I get to be part of the infrastructure that makes that possible. There's no bureaucracy, no ego—just people doing good work together.

— Rachel

Areas of Expertise

  • Project coordination and timeline management
  • Renewal process administration
  • Client communication and follow-up
  • Benefits documentation and organization
  • Cross-team coordination and support

Who We Work With

  • Supporting advisors serving mid-market employers
  • Coordinating for small business clients
  • Managing administrative needs across all client types

Accomplishments & Recognition

  • 8+ years in project management and administrative roles
  • Expert in benefits administration workflows
  • Skilled in coordinating multi-stakeholder processes
  • Process improvement and efficiency specialist
  • Client communication and relationship management

Outside of Work

Family adventures
Organizing (everything!)
Exploring West Michigan
Fitness and wellness
Community events

Let's Connect

Ready to have a real conversation about your benefits? I'm here to help.

Meet the Nexus Team

Our advisors share a commitment to doing right by clients. Meet the rest of the team.